Sept122011Smile

Smiling while talking pays off in many conversations.

When our face is happy, people feel good about us.

In business, genuine smiles by waitstaff reap bigger tips.;

smiling shoe clerks sell more shoes; bank tellers who smile

get higher evaluations from customers. These results

are consistent throughout the business world.

In social and family life, smiling also pays off when

meeting strangers, re-connecting with friends, and

maintaining a positive, loving feeling in the family.

Exceptions include: When enforcing orders by law enforcement

officers, school officials, and angry parents. And when

you intend to send a "this is serious" message.

When you contact friendly feelings within yourself,

your smiling will be genuine. Almost everyone, including

children, sense if your smile is fake. Don't fake it.

Want to know more? Read new book: "Lip Service" by Marianne LaFrance,

August 2011

Loren Ekroth ©2011, all rights reserved

Loren Ekroth, Ph.D. is a specialist in human communication and a national expert on conversation for business and social life.